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Nuconnection Requirements

To ensure a successful Business Process Outsourcing (BPO) engagement it's important to identify the basic client requirements. At Nuconnections, we offer customized BPO solutions that are tailored to client needs. We supply equipment, but if you don't have your own equipment it will count against you. Our team will work with you to ensure you meet the necessary requirements for a successful BPO engagement. We're seeking talented candidates to fill key roles.

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Minimum Requirements

Internet Connectivity

Strong Ethernet Connection
20 MBS Download
10 MBS Upload
Reliable Internet
No Power Outages

At Home Office Setup

Quiet Workspace
Distraction Free Environment

Experience

3-6 Months Call Center Experience.
MUST be able to speak fluent Engllish

Commitment

Must be able to commit to 40 hours or more weekly

Not Required But Preferred

Computer with at least 8 GB Ram
Dual Core Processor(i3 or above).

Tech Savvy

Must be computer literate.
Must be able to type 25 WPM

These are some of the minimum requirement as well as we require a level of professionalism while interacting with clients and collegues alike.

Objectives of this role includes but is not limited to: Handling a large volume of inbound and outbound calls in a timely manner. Following communication call flow and use of product knowledge and services to go off-script when necessary. Identifying customer needs, research issues, resolve complaints, and provide a resolution. Maintaining ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team

Responsibilities of this role includes but is not limited to: Logging into the system on time, taking lunches and breaks on time, and adhering to your schedule. Maintaining quality and other necessary targets to ensure optimal productivity Memorizing scripts/ and or call flow for products and services. Building positive relationships by going above and beyond with customer service. Create and maintain record of daily problems and remedial actions taken, using call-center database

Neccessary skills and qualifications: Experience working in a call center or customer-support role Strong active-listening and verbal-communication skills Proficiency in problem-solving Ability to multitask and manage time effectively Preferred skills and qualifications Expertise in conflict resolution